Data Privacy Policy

Data Privacy

Maintaining your privacy is an important part of the products and services that we provide. This Privacy Statement explains how we collect, protect, use, and share information when you access our websites and/or apply for and avail of our products and services.

Our Privacy Practices

The privacy practices described in this Statement are primarily intended for individuals in the Philippines and are designed to comply with the Data Privacy Act of 2012 (R.A. 10173) and its implementing rules and regulations.

What We May Collect From You

When you apply for or avail of any product or service that PGPawn offers, you hereby allow us to collect your personal information. This may include:

• Your name and personal particulars such as contact details, address, and birthdate.
• Specimen signatures.
• Financial information such as income, expenses, and transaction history.
• Government ID details.
• Images of items submitted for appraisal via our online platform.
• Images via CCTV and other recording devices when visiting our office.

How We Use Your Information

We use the information collected to:

• Approve, facilitate, administer, and process your pawn loan applications and transactions.
• Respond to queries, requests, and complaints.
• Send you statements, notices, and other documents necessary for our services.
• Conduct studies and research for reviewing and improving our products and services.
• Perform fraud prevention and protective safeguards.
• Comply with legal and regulatory requirements, including BSP regulations and anti-money laundering laws.
• Submit data to the Credit Information Corporation (CIC) pursuant to RA No. 9510.

How We May Share Your Information

We may share your personal information with our subsidiaries, affiliates, and third parties under an obligation of confidentiality, including:

• Various units within PGPawn to better understand your use of our products and services.
• Third parties engaged to support us in delivering our services to you.
• Government regulators, judicial or supervisory bodies, and tax authorities as required by law.

We do not and will not sell personal data to any third parties.

How We Protect Your Information

We fully recognize the value of your personal information. We employ physical, technological, and procedural safeguards to maintain its confidentiality, integrity, and availability. We train our employees to properly handle your information and require third-party service providers to protect personal information aligned with our own security standards.

How Long We Keep Your Information

Your personal information shall be retained for as long as the purpose for which it was collected remains in effect, and until such time as it is no longer required for any legal, regulatory, or business purpose.

Your Rights

In respecting your privacy rights, you may request us to:

• Not send you marketing materials via email.
• Provide you with information we currently hold about you, subject to legal restrictions.
• Update your information.
• Address concerns relating to how we collect, use, share, protect, or dispose of your information.

How to Contact Us

For any queries or requests regarding this Privacy Statement, please contact our Data Protection Officer at:

DATA PROTECTION OFFICER

PGPawn Inc., 8th Floor, The Currency Tower, F. Ortigas Jr. Road corner Dona Julia Vargas Avenue, Ortigas Center, Pasig City 1605, Philippines. Email: privacy@pgpawn.com.ph

Changes to Our Privacy Statement

We may modify or amend this Privacy Statement from time to time. Any updates will be posted on our website. Continued use of our services after any modifications constitutes your acceptance of the revised Statement.